Shipping and Returns
How much is shipping?
We offer FREE Shipping for all orders over $49 - no coupon needed!
FLAT RATE SHIPPING & HANDLING RATE – ONLY $4.99!
How long does it take for an order to arrive?
Orders are processed between 2-4 business days. Please note! Orders of high demand may take between 3-10 business days to process. Please add processing time to your shipping estimate below.
Deliveries are made Mon-Fri 9am to 5pm, there is no Saturday/Sunday service available.
Our typical delivery times are below:
USA: 2-3 weeks| Canada: 2-4 Weeks
Europe: 2-4 weeks| UK: 2-6 weeks| Australia: 2-3 weeks
Other International: 2-6 weeks depending on location
Sometimes delivery may take longer time during busy periods. There are certain circumstances that may occur that are not within our control (natural disasters, holidays, weather, etc.). These situations may result in a delay in the shipping of your order. For these reasons, we are unable to guarantee the exact delivery time of your order. Besides, we are NOT responsible for any delays caused by destination customs clearance process.
Customs policies vary widely from country to country. We have no control over them and cannot predict what they may be. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient and are solely responsibility of the buyer.
RewarDeals.com is not responsible for the loss resulting from non-payment of customs.
If the recipient refuses to sign the package provided after we warned him it would cost us a lot to get the package back, we won't take any responsibility if the package gets destroyed by the shipping company.
Can I have a tracking number?
Yes, we will send you the tracking number provided by our global suppliers. We update the tracking number once our system updates.
Please send us an email at firstname.lastname@example.org for more information.
We accept returned exchanges, if you notify us at email@example.com within 30 days after your package has been delivered (according to the tracking information provided). If 30 days have gone by after your package has been delivered, unfortunately we will not be able to offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it – unused with all labels still attached. It must also be in the original packaging.
Please be reminded that you will be responsible for the return shipping label.
Several types of goods are exempt from being returned:
- Seasonal goods cannot be returned.
- Intimate or sanitary goods.
- Health and personal care items.
In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 30 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product's manufacturing defects to firstname.lastname@example.org. If the case is deemed valid, we will cover related cost to deliver a replacement!
Please note that unless the items are defective:
- Shipping cost is not refundable.
- All returns are subject to a 20% restocking fee
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
**Please also include your invoice number/order number for us to match up your order in the system
*** Please enclose in the return package, your order info and state clearly if you would like a replacement or refund.
The following information is needed as evidence for us to process your request quicker:
1) Order number
2) Your email address you used to order and full name of buyer
3) Return shipment tracking number
4) Reasons for return
Please send the information to us via email at email@example.com. You should also enclose it in your returned package for us to match your order. Without the evidence, your package maybe recognized as unidentified mail.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Alternatively, the credit can be applied via form of an electronic gift card of equivalent value.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, these are the steps you can take to check it out:
- Please check your bank balance again, transactions may have been delayed.
- Contact your credit card company, it may take some time before your refund is officially posted, as it may take up to 7-10 business days for them to process the credit.
- Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Please contact us at email@example.com should you have further questions.